How can we help?
Most answers are below. If not, email us — we usually reply within 1–2 days.
⏰ Alarm not ringing?
Some phone brands block apps running in the background. Open Vhor → Settings → Alarm setup — it checks your phone and opens the right screens. Here’s what to switch on:
💡 Tip: use the test alarm in Alarm setup to check everything works before you rely on it.
Quick answers
I didn’t get my sign-in code
Check spam or promotions, wait a minute and tap "Resend code". Codes expire after a while, so use the newest one.
The camera doesn’t count my push-ups
Put the phone on the floor about 1–1.5 m away so your whole body is visible, in good light. Keep the phone still.
Object match doesn’t recognise my item
Hold the item in good light, fill most of the frame with it and keep the camera steady for a moment.
I lost my streak
Streaks count days you finish a challenge. Missing a day resets it. Giving up keeps your streak but earns no points.
How do I change my username?
Settings → Profile.